Abusive customer behavior and frontline employee turnover intentions in the restaurant industry: The mediating role of employee satisfaction
July-December 2025 - Vol 16 Num. 1
The study aimed to examine the mediating role of frontline employee job satisfaction in the relationship between abusive customer behavior and employee turnover intentions in the restaurant industry. It also assessed the power imbalance between frontline employees and customers and evaluated how frontline employees...
Abusive customer behavior and frontline employee turnover intentions in the restaurant industry: The mediating role of employee satisfaction
July-December 2025
Adoption of online reservation systems (ORS) among star-rated hotels in Accra: A cross-sectional study
January-June 2024
Strength-weakness-opportunities-threats (SWOT) analysis of Cross River monolith sites for strategic tourism management
July-December 2023
Review on ecotourism potentials, challenges and opportunities in Ethiopia
July-December 2023
Determinant factors of consumers’ choice of formal full service restaurants in Ghana
July-December 2022
July 2013
Domestic medical tourism in India: Some facets
July 2013
Effects of airline service quality on airline image and passengers’ loyalty: Findings from Arik Air Nigeria passengers
May 2014
Development of community based ecotourism in Borena-Saynt National Park, North central Ethiopia: Opportunities and Challenges
September
The obstacles impeding the development of Iran's tourism industry with emphasis on marketing
September
Ecotourism development in Ghana: A case of selected communities in the Brong-Ahafo Region
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